1. Order Processing

Orders are processed after successful confirmation of your order and payment, where applicable.

We generally aim to process orders within 3–5 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, product launches, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Availability

We currently aim to deliver SINCEWOK products across India, subject to service availability at the delivery address.

Some locations may have limited or unavailable courier service. If delivery to a particular location is not possible, we may contact you regarding the order.

3. Delivery Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Delivery times are estimates and are not guaranteed.

Remote locations, unforeseen operational issues, weather conditions, public holidays, and other circumstances beyond our reasonable control may result in additional delays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The applicable shipping charge may vary depending on factors such as delivery location, order value, package size, weight, or promotional offers.

From time to time, SINCEWOK may offer free shipping or other shipping promotions.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

You can use the provided tracking information to check the current status of your shipment.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

– Full name
– Phone number
– House/building information, where applicable
– Street/road information
– Locality or village
– City/town
– District
– State
– PIN code

SINCEWOK is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information provided by the customer.

7. Delivery Attempts

The courier or delivery partner may make multiple delivery attempts depending on its applicable service procedures.

If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, the customer refuses the shipment, or the courier is otherwise unable to complete delivery, the shipment may be returned to SINCEWOK.

Additional shipping charges may apply if the customer requests the order to be re-shipped after an unsuccessful delivery, where applicable.

8. Delayed or Lost Shipments

While we work with delivery partners to ensure timely delivery, delays may occasionally occur.

SINCEWOK is not responsible for delays caused by circumstances beyond our reasonable control, including:

– Severe weather
– Natural disasters
– Transportation disruptions
– Public holidays
– Courier operational issues
– Government restrictions
– Incorrect delivery information
– Unforeseen events

If your shipment appears to be significantly delayed or lost, please contact us. We will work with the relevant delivery partner to investigate the shipment and assist you where possible.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend documenting the condition of the package with photographs or video before opening it.

If the product inside is damaged, please contact us as soon as possible with your order details and supporting photographs or video.

Any claim will be reviewed in accordance with our applicable Return & Refund Policy.

10. Missing Items or Incorrect Orders

If you receive an incorrect product, missing item, or an order that does not match your purchase, please contact SINCEWOK as soon as possible after delivery.

Please provide your order number and relevant photographs or other information that may help us investigate the issue.

We will review the matter and, where appropriate, provide a replacement, refund, or other suitable resolution in accordance with our applicable policies.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, additional terms or charges may apply.

COD availability may depend on the delivery location, order value, courier service, and other factors.

SINCEWOK reserves the right to restrict or discontinue COD availability at any time.

12. Changes to Delivery Information

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address change will be possible after an order has been processed or dispatched.

13. International Shipping

Unless specifically stated on our website, SINCEWOK currently does not offer international shipping.

If international shipping becomes available in the future, additional shipping charges, customs duties, taxes, and other applicable fees may apply.