1. Return Eligibility

Products may be eligible for return or exchange if:

– You received a damaged product.
– You received a defective product.
– You received the wrong product, size, colour, or design due to an error on our part.
– The product received is materially different from the product ordered.

To be eligible for a return or exchange, the product must generally be:

– Unworn and unused.
– Unwashed.
– In its original condition.
– Free from stains, marks, odours, or other signs of use.
– Returned with original tags, labels, and packaging where applicable.
– Accompanied by the relevant order details.

2. Return Window

Return or exchange requests must generally be submitted within 24 Hours of delivery.

Requests submitted after the applicable return period may not be accepted unless required by applicable law or approved by SINCEWOK on an exceptional basis.

3. Non-Returnable Products

We may not accept returns or exchanges for products that:

– Have been worn or used.
– Have been washed, altered, repaired, or damaged after delivery.
– Have missing or removed tags or labels.
– Have been damaged due to improper care or handling.
– Are returned without the required order information.
– Are specifically marked as non-returnable on the product page.

Sale, clearance, promotional, customized, or other specially identified products may have different return conditions, which will be communicated at the time of purchase.

4. Size and Fit Issues

We understand that clothing fit can vary from person to person.

If you receive the size you ordered but find that it does not fit as expected, a size exchange may be available subject to:

– Product availability.
– The product meeting our return conditions.
– The request being made within the applicable return window.

Customers should carefully review the size information provided on the relevant product page before placing an order.

Where a size exchange is unavailable, SINCEWOK may offer another applicable resolution at its discretion and subject to this policy.

5. Wrong, Damaged, or Defective Products

If you receive a wrong, damaged, or defective product, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

– Order number
– Photographs of the product
– Photographs of the packaging and shipping label
– A description of the issue
– Video evidence where reasonably necessary

If the issue is verified as an error or defect attributable to SINCEWOK, we may provide a replacement, exchange, refund, or another appropriate resolution.

6. Return Request Process

To request a return or exchange:

1. Contact SINCEWOK using the contact details provided below.
2. Provide your order number and reason for the return or exchange.
3. Provide photographs or other information if requested.
4. Wait for confirmation and return instructions before sending the product back.
5. Pack the product securely and follow the return instructions provided by SINCEWOK.

Please do not send products back to an address unless you have received return instructions from us.

7. Return Shipping

For products returned because of an error by SINCEWOK, such as receiving an incorrect, damaged, or defective product, SINCEWOK may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns or exchanges requested for reasons such as size or fit, the customer may be responsible for applicable return or re-shipping costs unless otherwise stated during the purchase.

8. Inspection of Returned Products

Once a returned product is received, it may be inspected to determine whether it meets the conditions of this policy.

If the product does not meet the applicable return requirements, SINCEWOK may reject the return or exchange and return the product to the customer, where applicable.

Approval of a return request does not necessarily guarantee a refund until the returned product has been inspected.

9. Refunds

If a refund is approved, it will generally be processed after the returned product has been received and inspected.

Refunds will normally be made using the original payment method, where technically possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Shipping charges may be non-refundable unless the refund relates to an error, damaged product, defective product, or another situation where a refund of shipping charges is applicable.

10. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, SINCEWOK may request valid bank account or other payment details necessary to process the refund.

Customers are responsible for providing accurate refund information.

11. Exchanges

If an exchange is approved, replacement products are subject to availability.

If the requested replacement product or size is unavailable, SINCEWOK may offer an alternative resolution, including a refund where applicable.

12. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the order may be handled according to the applicable return procedure.

13. Promotional and Discounted Orders

Products purchased during promotional campaigns, sales, discounts, or special offers may be subject to specific return or exchange conditions.

Any special conditions applicable to a particular promotion will be communicated at the time of purchase.

14. Refund Delays

If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.

If the issue continues, contact SINCEWOK and provide the relevant order and refund details so we can assist you.

15. Fraudulent or Abusive Return Requests

SINCEWOK reserves the right to refuse returns, exchanges, or refunds where there is reasonable evidence of fraud, abuse of the return process, repeated misuse, product substitution, or intentional damage.

Nothing in this section limits any rights available to customers under applicable law.

16. Changes to This Policy

SINCEWOK may update or modify this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.