Frequently Asked Questions

Welcome to the SINCEWOK FAQ. Find answers to some of the most common questions about our products, orders, shipping, returns, and more.

🛍️ Orders

How can I place an order?

Browse our products, select your preferred product, size, and quantity, add the item to your cart, and proceed to checkout. Follow the instructions to complete your order.

Can I cancel my order after placing it?

You can request cancellation as soon as possible after placing your order. Cancellation may not be possible once your order has been processed, packed, or dispatched.

Please see our Cancellation Policy for complete details.

How do I know if my order has been confirmed?

After successfully placing your order, you should receive an order confirmation through the contact information provided during checkout.

If you do not receive confirmation, please contact SINCEWOK Support with your order details.

How can I track my order?

Once your order has been dispatched, tracking information will be provided when available.

You can use our Order Tracking page to check your shipment status.

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👕 Products & Sizing

How do I choose the right size?

Please check the size chart provided on the relevant product page before placing your order.

We recommend comparing the measurements with a garment you already own for the best fit.

Will the product look exactly like it does in the pictures?

We make every effort to display our products accurately. However, colours may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

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🚚 Shipping & Delivery

Do you deliver across India?

Yes. SINCEWOK aims to deliver across India, subject to courier availability for the delivery address.

How long does delivery take?

Orders generally take 3–5 business days to process and approximately 3–7 business days for delivery after dispatch.

Delivery times are estimates and may vary depending on your location and courier service.

How much does shipping cost?

Any applicable shipping charges will be displayed during checkout before you complete your order.

From time to time, SINCEWOK may offer free-shipping promotions.

What happens if I am not available when my order arrives?

Our delivery partner may make additional delivery attempts according to its procedures.

Please make sure your phone number and delivery address are accurate so the courier can contact you when necessary.

What should I do if my package arrives damaged?

If your package appears damaged, take photographs or video of the package before opening it where possible.

If the product is damaged, contact SINCEWOK Support as soon as possible with your order details and supporting photographs or video.

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🔄 Returns & Exchanges

Can I return or exchange a product?

Eligible products may be returned or exchanged subject to our Return & Refund Policy.

Return or exchange requests generally need to be submitted within 7 days of delivery.

Can I exchange a product if the size doesn’t fit?

A size exchange request only available with in 48 hours and subject to product availability and the conditions specified in our Return & Refund Policy.

Please check our size chart carefully before ordering.

Can I return a product after wearing or washing it?

Generally, no.

Products must normally be unworn, unused, unwashed, and in their original condition with applicable tags and packaging intact.

What if I receive the wrong product?

Contact SINCEWOK Support as soon as possible with your order number and photographs of the product received.

We will review the issue and provide an appropriate resolution where the error is verified.

How long does a refund take?

If your refund is approved, it will generally be processed after the returned product has been received and inspected.

The time required for the refund to appear in your account may depend on your payment provider or bank.

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💳 Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Do you offer Cash on Delivery?

Cash on Delivery may be available for eligible locations and orders.

Availability may depend on the delivery address, order value, courier service, and other factors.

Is my payment information secure?

Payments may be processed through third-party payment providers. SINCEWOK does not generally store complete card or banking credentials on its own systems unless specifically stated.

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📦 Order Issues

My tracking information isn’t showing. What should I do?

If your order was recently dispatched, tracking information may take some time to become active.

If the information remains unavailable, contact SINCEWOK Support with your Order ID.

My order is delayed. What should I do?

Delivery times are estimates and can occasionally be affected by courier delays, weather, holidays, transportation issues, or other unforeseen circumstances.

If your order appears significantly delayed, contact us and we will assist you in checking its status.

I received a missing item from my order. What should I do?

Contact SINCEWOK Support as soon as possible with your Order ID and photographs of the package and items received.

We will investigate the issue and provide an appropriate resolution where applicable.

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💬 Customer Support

How can I contact SINCEWOK?

You can contact us using:

Email: sincewoksupport@gmail.com
Phone: 7204999580

Support Hours: 10 AM to 6 PM Everyday

Please keep your Order ID ready when contacting us about an existing order.