Last Updated: September 10, 2026

At SINCEWOK, we understand that you may sometimes need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how cancellations and applicable refunds are handled.

1. Order Cancellation by Customers

Customers may request cancellation of an order as soon as possible after placing it.

A cancellation request can be made by contacting SINCEWOK using the contact details provided below.

Cancellation requests are subject to the processing status of the order.

2. Cancellation Before Processing

If you request cancellation before your order has been processed, we will make reasonable efforts to cancel the order.

If payment has already been made and the cancellation is accepted, the applicable refund will be processed according to our refund procedures.

3. Cancellation After Processing or Dispatch

Once an order has been processed, packed, or handed over to the shipping or delivery partner, cancellation may no longer be possible.

If cancellation is no longer possible, you may need to receive the order and request a return or exchange in accordance with our Return & Refund Policy.

4. Cash on Delivery Orders

For Cash on Delivery (COD) orders, cancellation requests should be made before the order is processed or dispatched.

Repeated cancellations or refusal of COD orders may result in SINCEWOK restricting or disabling COD availability for future orders, where appropriate.

5. Refunds for Cancelled Orders

If a cancellation is accepted after payment has been received, the applicable refund will generally be processed using the original payment method, where technically possible.

The time required for the refund to appear in your account may depend on the relevant payment provider or financial institution.

Any applicable shipping, transaction, or other charges may be treated according to the circumstances of the cancellation and applicable law.

6. Cancellation by SINCEWOK

SINCEWOK reserves the right to cancel an order where necessary, including in circumstances such as:

– Product availability issues
– Incorrect product or pricing information
– Payment or transaction problems
– Incorrect or incomplete customer information
– Suspected fraudulent or unauthorized activity
– Delivery restrictions
– Unforeseen operational circumstances
– Other circumstances where fulfilment of the order is not reasonably possible

If SINCEWOK cancels an order for which payment has already been received, an applicable refund will be processed.

7. Promotional and Discounted Orders

Orders placed using promotional offers, discounts, coupons, or special campaigns may be subject to additional cancellation conditions.

Any applicable conditions will be communicated as part of the relevant promotion or offer.

8. How to Request a Cancellation

To request an order cancellation, contact us as soon as possible and provide:

– Order number
– Customer name
– Phone number or email address used for the order
– Reason for cancellation, where applicable

Cancellation requests can be submitted through our available customer support channels.

9. Changes to This Policy

SINCEWOK may update or modify this Cancellation Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.