Last Updated: September 10, 2026

At SINCEWOK, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or purchase our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

– Name
– Email address
– Phone number
– Billing and shipping address
– Order and purchase information
– Payment-related information
– Information you provide when contacting us
– Website usage and browsing information
– Device, browser, and technical information

We only collect information that is reasonably necessary for operating our website and providing our services.

2. How We Use Your Information

We may use your information to:

– Process and fulfil your orders
– Process payments
– Arrange shipping and delivery
– Communicate with you about your orders
– Respond to customer enquiries and requests
– Provide customer support
– Improve our website, products, and services
– Prevent fraud, misuse, and unauthorized activity
– Maintain website security
– Comply with applicable legal and regulatory requirements
– Send promotional or marketing communications where permitted and where applicable

3. Payment Information

When you make a purchase, payments may be processed through third-party payment service providers.

SINCEWOK generally does not directly store complete card, banking, or other sensitive payment credentials on its own systems unless specifically stated.

Payment information may be handled by the relevant payment provider according to its own privacy policy and security practices.

4. Shipping and Service Providers

To fulfil your orders, we may share necessary information with trusted third-party service providers, such as:

– Payment processors
– Shipping and logistics providers
– Website hosting providers
– Technology and website service providers
– Analytics and marketing service providers, where applicable

These parties receive only the information reasonably necessary to provide their services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and improve the overall user experience.

Some cookies may be provided by third-party services used on our website.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you provide your contact information and consent where required, we may use it to send information about:

– New products
– Offers and promotions
– Discounts
– SINCEWOK updates
– Other marketing communications

You may opt out of promotional communications by following the unsubscribe instructions in the communication or by contacting us.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to provide our services.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

– Request access to certain personal information we hold about you
– Request correction of inaccurate or incomplete information
– Request deletion of personal information where legally applicable
– Withdraw consent where processing is based on consent
– Opt out of certain marketing communications
– Raise a concern or grievance regarding the handling of your personal information

To exercise an applicable right, you may contact us using the details provided below.

10. Children’s Privacy

Our website is not intended for individuals who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children for the purpose of independently making purchases through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, shipping services, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.